Conditions of Sale: Returns

Return Window

Returns can be made during the first 7 days after shipment delivery.

Returns initiated after the 7-day return window can obtain an RMA number and will be processed for refunds but are subject to a 15% restocking fee regardless of the reason for the return.

Buyers Remorse Returns

All returns made during the first 7 days after delivery will be considered "Buyers remorse" returns if the Buyer can not provide a legitimate reason for the return. Such "Buyers Remorse" returns when made during the first 7 days after receipt can obtain an RMA number and will be processed for a refund once the item is verified to be in its original state or condition however all "Buyer's Remorse" returns are charged a 10% re-stocking fee which will be deducted from the refund amount. 

Legitimate Returns

Legitimate are returns that occur due to:

1. an incorrect item sent

2. an item was sent properly but however arrived damaged

3. an item sent in good order but is significantly different from the listing description or from the  condition as described in the listing. 

In the case of a legitimate return where the issue is raised in within the first 7 days from the date of receipt the return can be processed in several ways:

a. a partial or complete refund of an agreed amount can be issued with no return required.

b. an RMA number is issued to the Buyer to send the watch in to Watchseconds at Buyers expense. Watchseconds will then examine the watch on receipt to assess the problem and either

1) correct the damage, problem or defect and then return the watch to the Buyer with no refund made or

2) issue a complete refund to the Buyer. The returned watch is then retained by Watchseconds and placed back into inventory.